If you're previous Club@YOTEL member and cannot access your account or your password reset is not working, it is likely you haven't upgraded your account.
We have recently upgraded our member platform, please go ahead and upgrade your account following this link and within 24hours, you'll be able to start accessing your bookings.
All your bookings are linked to your email address you used for the booking.
Please note, this function is only available for direct bookings made on any of our hotel website yotel.com, any stays booked by a third party (e.g. Booking.com/Expedia) cannot be listed.